Welcome

Technical Help


The Learning Hive · Bee-Clean

Learning Hive Help

A little guidance to get you going.

Welcome to your Learning Hive help centre. Whether you’re signing in for the first time, starting a course or looking for your training records, you’ll find resources here to help.

More resources are on the way

 

We’re putting the finishing touches on this page. Our welcome video and user guides will be available here soon.

New to the Learning Hive?

Watch our welcome video for a quick introduction to signing in, finding your assigned training and getting comfortable with the system.

Coming soon

Your welcome to the Learning Hive

A short video to help you get started.

Video transcript — coming soon

User guides

Follow these step-by-step guides at your own pace.

Guide · 

Getting Started with the Learning Hive

Learn how to sign in, find your courses, complete training and check your progress.

For department administrators

Guide · Coming soon

Managing Employees

Learn how to update employee profiles, email addresses and job titles, and reset passwords.

Guide · Coming soon

Training Records and Reports

Learn how to view training records, run reports and share training information.

How can we help? Frequently Asked Questions.

Find quick answers about signing in, completing training and managing your profile. Select a question below to view the answer.

How do I sign in to the Learning Hive?

Visit bee-clean.fastrescuesystems.com in your web browser. Enter the username and password provided to you, then select Login.

What if I forget my password or can’t sign in?

Select Forgot your Password? or Issues logging in? below the login box. If you still need help, speak with your supervisor or email learninghive@bee-clean.com.

What should I do if a Welcome message says I have outstanding items?

Select Yes to view your outstanding Monthly Talks or Training. You can also access these items through the menu on the left.

Where do I find Bee-Clean Safety Moments?

Select Monthly Talks in the left menu. This is the system’s name for Bee-Clean Safety Moments. Check the Complete By date beside each outstanding topic.

How do I complete a Safety Moment?

Select the topic’s poster image to open it. Read the entire document, scrolling inside the document viewer to see all the content. Select Agree once you have read and understood it and can make the declaration shown. Opening the document alone does not complete your sign-off.

If anything is unclear, ask your supervisor or Health and Safety Coordinator before signing off.

Where do I find my assigned courses?

Select All Training on your dashboard or Training & Tracking in the left menu. Under Outstanding Training, select a course name to begin or continue. Check the course details for deadlines and progress.

Do I have to finish a course in one sitting?

No. Courses save where you last left off, so you can return and continue when time permits. Be sure to complete each course by its assigned deadline.

How do I check what I’ve completed?

Open All Training on your dashboard to view your Completed Training list. To check your Safety Moment completion, select All Monthly Talk Progress on the dashboard.

How do I view or print a training certificate?

Under Completed Training, select the certificate icon beside a course, when available. Your certificate will open in a new browser tab, where you can print it if needed.

What do the green and red indicators on the dashboard mean?

Green generally shows completed or read items. Red can indicate incomplete items, expired training or policies requiring sign-off. Read the label on each dashboard section to see what the colour refers to.

How do I update my email, phone number or language setting?

Select Profile at the top of the screen, update your details, then select Update Profile to save. Adding an email address helps you reset your password if you forget it.

If you are only updating your contact details or language, leave all password fields blank.

How do I change my password?

Open Profile. Enter your current password in Password, then enter your new password in New Password and Confirm New Password. Follow the requirements shown on screen and select Update Profile.

What is the QR code in my profile for?

Your unique QR code and link let you share your training record with someone else, including someone outside Bee-Clean. Share them only when you intend to give that person access to your training information.

Where can I find policies and other Bee-Clean resources?

Select Libraries: Policies on your dashboard to access policies available to you. Bee-Clean Links provides shortcuts to resources such as eHub and the Staff Portal.

Who should I contact for help?

For questions about assigned training or Safety Moment content, speak with your supervisor or Health and Safety Coordinator.

For technical issues, email learninghive@bee-clean.com with your question and contact information. We’ll do our best to respond within 2–3 business days.

How do I return to the home screen or sign out?

Select the house icon labelled Dashboard in the left menu to return to the home screen. When you finish, select Log Out at the top of the screen, especially when using a shared computer.

Still need a hand?

Email learninghive@bee-clean.com with your question and contact information.

We’ll do our best to respond within 2–3 business days.

Contact us

Need help with your account or training?

If you’re unsure of your username, need a password reset or have questions about your assigned courses, contact your supervisor or Learning Hive department administrator.

Bee-Clean Learning Hive support

Email: learninghive@bee-clean.com

Support hours: Monday to Friday, 8:30 a.m. to 4:30 p.m.

Please allow 2–3 business days for a response.

Technical support

Having trouble loading the system, opening a course or using a system feature?

Email learninghive@bee-clean.com

Tell us what happened, which course or page you were using, and any error message you saw. A screenshot can also help—please hide personal information before sending it.

Never include your password in a support request.

System requirements & troubleshooting

Start with these quick checks if something isn’t working as expected.

Internet connection

You’ll need an active, reliable internet connection to access the Learning Hive and complete online training.

Web browser

Use an up-to-date browser supported by the Learning Hive.
Stay tuned for specific browser requirements as we update this page.

Course windows

If a course does not open, check whether your browser has blocked a pop-up. Allow pop-ups for the Learning Hive website if required.

Cookies and JavaScript

The Learning Hive uses cookies and JavaScript to function. If your browser blocks either, you may need help adjusting the settings for this website.

PDF documents

To view downloadable guides and documents, use your browser’s PDF viewer or a PDF reader.

Audio

Some courses include audio. Have speakers or headphones available, and check your device’s volume if you cannot hear the course.

Display

If text or buttons appear cut off, maximize your browser window and check its zoom setting.

Still having trouble?

Save any work you can, then close and reopen your browser and sign in again. If the issue continues, contact support. Check with support before clearing browser data while a course is in progress.